Privacy Policy
Effective Date: 07.10.2025
Last Updated: 07.10.2025
Meidax (“we”, “our”, “us”) is committed to protecting the privacy of visitors to our website meidax.com and customers who use our products, services, or otherwise engage with our business. This Privacy Policy explains how we collect, use, store, and share your personal information, and your choices regarding that information.
By accessing or using our site, purchasing our products, or otherwise interacting with Meidax, you accept the practices described in this policy.
1. What Information We Collect
We collect two categories of information:
1.1 Personal Information
Information that can identify you, such as:
Your name
Email address
Phone number
Shipping address, billing address
Payment information (e.g. credit card or other payment method details)
Order history and purchase details
Account login credentials, if you create an account
1.2 Non-Personal / Technical Information
Information that doesn’t identify you individually, but helps us understand how our site is used, such as:
IP address, browser type, device type
Pages visited, actions taken on the site, time spent, referring site
Cookies, pixel tags, analytics data
Location data (general, not precise GPS unless you provide)
2. How We Collect Information
We collect information:
When you register an account or create a profile
When you purchase or request products / services
When you contact customer support or otherwise correspond with us
When you navigate or interact with the site (via cookies, web logs, analytics tools)
From third parties, such as payment processors, shipping providers, advertising or analytics partners
3. Use of Information
We use your personal information for purposes including:
Fulfilling orders: processing payments, shipping products, communicating order status
Managing your account
Customer support and addressing enquiries or complaints
Improving our site, products, and services (e.g. user experience, performance)
Personalising your experience: recommending products, offers
Marketing communications (if you agree to receive them)
Security, fraud prevention, and detection
Legal, regulatory, or tax obligations
4. Sharing Your Information
We may share your information with:
Service providers who help with shipping, payment processing, email delivery, customer support, etc.
Marketing and analytics partners
Third-party platforms when you use integrations (e.g. social media logins, if applicable)
Law enforcement or regulatory authorities, if required by law or to address legal rights
We will not sell your personal information to third parties for their own marketing purposes without your explicit consent.
5. Cookies and Tracking Technologies
We use cookies, web beacons, analytics, and similar technologies to collect non-personal information about how users interact with our site.
These help in site functionality (e.g. keeping you logged in), personalization, analytics, and advertising.
You can choose to disable or decline cookies via your browser settings; however, disabling certain cookies may impair the functionality of the website.
6. Data Storage & Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
Data is stored on secure servers and protected with encryption where appropriate.
However, no method of transmission over the internet or method of electronic storage is perfectly secure; so while we strive to protect your data, we cannot guarantee absolute security.
7. Retention of Data
We keep your information for as long as required to provide you services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
After that period, we securely delete or anonymise your personal information.
8. Your Choices & Rights
Depending on applicable law, you may have rights including:
To access the personal information we hold about you
To correct or update that information if inaccurate or incomplete
To request deletion of your data, subject to legal or other obligations
To opt out of marketing communications at any time
To withdraw consent if any processing is based on your explicit consent
If you wish to exercise any of these rights, please contact us using the details provided below.
9. Children
Our services are not intended for children under [insert appropriate age, e.g. 16] without parental consent.
We do not knowingly collect personal information from children under that age. If we become aware of such information, we will take steps to remove it.
10. International Transfers
If any of your personal information is transferred or accessed outside your country of residence, we will ensure that adequate safeguards are in place (such as standard contractual clauses or other protections) to protect your information to standards comparable with those in your home jurisdiction.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or other reasons.
When we do, we will revise the “Last Updated” at the top of this page.
Continued use of the site or our services after changes are made means you accept the updated policy.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, or about the way we handle your personal information, please contact:
Meidax
Email: hello@meidax.com
Phone: +91 98000 22222
We will respond to your enquiry in accordance with applicable privacy laws.